Avary Drone Return Policy

Return and Refund Policy for AvaryDrone.com

Effective Date: January 14, 2026

At Avary Drone, we want you to be completely satisfied with your purchase. We offer a straightforward return policy for most items to provide peace of mind when shopping for drones and related accessories.

Eligibility for Returns

• We accept returns within 30 days from the date of delivery.

• Returned items must be new, unopened, and in their original packaging with all seals intact, including all original accessories, manuals, and components.

• Items that have been opened, used, activated, charged, flown, or show any signs of wear are not eligible for return (except in cases of manufacturing defects—see Warranty section below).

• Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

Certain items are non-returnable for hygiene, safety, or regulatory reasons, including but not limited to:

• Opened batteries, propellers, or consumable accessories.

• Custom-built or personalized drones.

• Software downloads or activated digital products.

How to Initiate a Return

1. Contact our customer support team at support@avarydrone.com within 30 days of delivery to request a Return Authorization (RA) number.

2. Include your order number, reason for return, and photos of the item and packaging if requested.

3. Once approved, we will provide instructions and a return shipping label (if applicable).

4. Pack the item securely in its original packaging and ship it to the address provided.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or we sent the wrong product.

• We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns in transit.

Refunds

• Eligible returns will be refunded to your original payment method.

• Refunds are processed within 7-10 business days after we receive and inspect the returned item.

• Original shipping fees are non-refundable.

• No restocking fee applies to unopened returns.

Defective or Damaged Items / Warranty

• If your item arrives damaged or is defective, contact us immediately (within 7 days of delivery) for a free replacement or full refund, including return shipping.

• Manufacturer warranties apply to most products—please refer to the product page or included documentation for details.

Exceptions and Changes

• We reserve the right to update this policy at any time. The policy in effect at the time of your purchase applies.

• For holiday purchases, extended return windows may apply (announced separately on our website).

This policy complies with applicable laws and is designed to be transparent and customer-friendly. If you have any questions, please reach out to support@avarydrone.com.